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Examples of potential solutions:*
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Evaluating management training impact

Broadsword Communications UK train 800 managers through their in-house training programme. They want to implement an integrated assessment process of the impact of the training. A PEP monitor system is designed and trialed over 6 months through a pilot study with Human Ecology. Five training staff are then trained up to deliver the system, which shows before and after training scores, comparisons between training groups, correlations with trainers and overall impact.

 

Evaluating and improving sales training effectiveness

Delta Plc have a rolling sales training program for its 1300 sales staff. Focusing on broad competencies such as customer focus, listening skills, empathy and relationship management, the course lends itself to PEP evaluation. After a pilot study, all sales trainers are trained by Human Ecology on how to improve their trainees' self-confidence, empathy and responsiveness- key traits which determine effective relational skills. An online PEP monitor system is then implemented and used to evaluate the impact of their training on their trainees, in all 1300 individuals, over a 12 month period.

 

Developing a globally benchmarked coaching system

KLJ use coaching as their main global tool for senior management/leadership development, because it takes account of local conditions. However, they want some indicators of the global impact of their coaching interventions. A PEP monitor system is designed and implemented to provide a universally applicable coaching framework. Using this online system, the diversity of coaching inputs is benchmarked over a 2 year period, indicating the distinctive characteristics and issues facing local coaches, and overall effectiveness of the coaching programme.

*These represent examples of potential solutions and are not case studies

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